Professional House Keeping

Frequently Asked Questions

 

What areas do we service in Washington? We Service Lake Stevens and all areas within a 15-mile radius of these areas.


How can I get a cleaning service quote? We can offer you a free telephone estimate or you can view our Rates Tab.


Do I have to do anything before the cleaning service?          
To give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys and other household items. This helps us to give you the best quality service for your cleaning.


What if something is damaged during the cleaning service? In the unlikely event that something should become damaged or broken while we are cleaning your home or office, we will make every effort to have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. We treat your home with considerable care to ensure that accidents do not occur.


Do I have to be home at the time of my cleaning service?             
Every circumstance is unique. First-time residential clients who are ordering on a weekly, biweekly or monthly basis, we prefer you to be present at the first-time cleaning service so that you can meet the team. Also, if the cleaner has questions or concerns, you can point out all of the specifics.
We must be able to access your home to provide cleaning services. There are four choices: 1) The most convenient; you may leave a key on file in our key safe. 2) You may leave a key with your doorman. 3) You may put a Master Lock Key Safe on your door. 4.) You may be home.


What if I forget I accidentally lock you out of my home?    
Should there be a situation where we are scheduled to come to your home, and we are locked out at the fault of you or your building management, including doorman/concierge buildings, we must charge you a lock out fee of $50.00 Can I skip or reschedule an appointment?                           
If you anticipate needing to change a cleaning appointment time, we would need a minimum of 2 days in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together. If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service.

Lake Stevens Washington & Surrounding Areas Cleaning Service

 

 

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